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Security Awareness Programs & Computer-Based Training
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Training & Security Leadership

Webhelp CISO on Interactive Tools for Cybersecurity Awareness Training


Simon Newman, CEO, Cyber Resilience Centre for London



Ivan Milenkovic, group CISO, WebHelp



In a bid to revolutionize information security training and make it more engaging and memorable for employees, Ivan Milenkovic, group CISO at WebHelp, advises firms to adopt gamification and interactive content in corporate training to make it more accessible and memorable for employees.

See Also: Live Webinar | Unmasking Pegasus: Understand the Threat & Strengthen Your Digital Defense

In a rapidly evolving cybersecurity landscape, the traditional compliance-based training approach remains inadequate. Ivan urges organizations break free from outdated check-box exercises and invest in more modern methods that leverage interactivity.

“Gamification is the key,” Milankovitch said. “We live in an era where everything is quick and dynamic, and training must keep pace with that. It’s time to move beyond dry PowerPoint slides and embrace interactive content that appeals to employees.”

In this video interview with Information Security Media Group, Milenkovic also discussed:

  • Board buy-in for interactive training;
  • Avoiding overemphasis on shiny tools;
  • A holistic approach to security.

As cybersecurity leader for the European CX/BPO market, Milenkovic has played a pivotal role for the past three and a half years at WebHelp. He has over 20 years of experience as an InfoSec leader.



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